FAQ

FAQ 2017-01-25T13:52:31+00:00

FAQsWe have created a short list of frequently asked questions (FAQ). If you have a question that is not answered here or would like additional information, please contact us and we will respond as soon as we can.

How long will it take for my return on investment? 2017-01-25T13:52:32+00:00

Typically, clients recoup their initial software investment within six months to one year from the time of installation. Increased sales and operational efficiency are evident very quickly, but this is only the beginning of the story.Return on Investment

As the business evolves, clients can take advantage of more sophisticated features in the Masterworks suite – such as supply chain integration and globalization – for enhanced performance and profitability, long after the initial installation.

Is my data secure? 2017-01-25T13:52:32+00:00

ComputerSecurityMasterworks is based on client-server architecture, for security and peace of mind. The intelligence and information storage is in the server – which means that you can safeguard this single point of access.

Information accessed through the Internet runs with 128-bit TLS encryption, equal to that used by financial institutions.

Client-server architecture is also important for efficiency. Instead of upgrading individuals PC’s one computer at a time, you can simply upgrade your server and all users will benefit from the enhanced features and performance.

When is it better to build your own solution rather than buy 2017-01-25T13:52:32+00:00

There are more advantages compared to disadvantages in the “build vs. buy” argument. However, Masterworks offers a solution that is better than either extreme. With built-in customization features, it allows you to fine-tune the system to meet your exact needs – without incurring the expense of a full custom implementation.

How do I prevent “gotchas” – functionality my organization expects that is not in the delivery scope? 2014-12-03T13:23:29+00:00

Ask each key manager or department head to write down a list of required functionality, being as specific as possible. As part of the implementation planning, we will carefully review all requirements – prompting questions that you might have overlooked. With our many years of experience, we are able to clarify expectations in advance end ensure that your system meets or exceeds your expectations.

How do I ensure then the software meets my unique requirements? 2017-01-25T13:52:32+00:00

At the beginning of every project, we meet with management and staff to review current operations and functions. We then fine-tune our software to meet your business framework – designing new product codes and rebuilding existing databases before importing information into Masterworks. This extra bit of customization allows each department to access the right information, in the right format for their needs.

Which department is MasterWorks designed for? 2017-01-25T13:52:32+00:00

Because Masterworks offers a wide breadth of applications within one suite, it has something for everyone in the organization – whether it be EDI for ordering, bar code scanning for warehouse or the executive information system for managers. What is important at the outset is to communicate with all departments, so that all stakeholders understand the benefits to their area and are committed to making the installation a success.

What hardware do I need to use MasterWorks? 2017-01-25T13:52:32+00:00

computer-information-systems1No matter what system you use, Masterworks will integrate smoothly and easily with no additional hardware investment required. A ‘platform independent’ system, Masterworks is compatible with operating systems such as Unix, Linux, and Windows. To ensure a smooth implementation, our professional technicians are at your service.

From large corporations to small enterprises, Masterworks can integrate into existing systems to help improve the efficiency of your business.

Do you offer web-based training and support? 2017-01-25T13:52:32+00:00

Web-based training and support is one very important part of our total training package. At Beckard, we believe that it is essential that our clients and their staff receive sufficient training to get maximum performance out of the system. That’s why we tailor our training plans to meet specific needs of each client.

How are support issues resolved? Do you need to send a technician? Does this cost more? 2014-12-03T13:20:31+00:00

Unlike most other vendors, we provide on-site support when required as part of our all-inclusive technical support agreement. However, we are able to resolve most issues through remote monitoring and diagnosis.

What kind of support do you offer clients? Is it provided by Beckard or by a third party? 2017-01-25T13:52:32+00:00

Our clients receive support from our own well-trained support staff and never wait in support queues. Support is immediate – 95% of all issues are resolved while the customer is on the phone.

A software system is a big investment. How do I know that Beckard Associates will be around long-term to support the system? 2017-01-25T13:52:32+00:00

When selecting a vendor, it is important to know how long the company has been in business, how many customers are served, and how happy existing customers are with the company’s support.

We have been in business for more than 20 years, serve dozens of customers, and continue to support our very first customers. Please see our case studies. We would be happy to introduce you to our clients – ask them about the service they receive from us. Also ask them, “Would you buy from Beckard again?”

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